Tourism Promotion Services (TPS), Serena Hotels is a collection of 22 up-market hotels, safari lodges, camps and resorts within 7 Countries in the Eastern Africa region (Kenya, Tanzania, Zanzibar, Mozambique, Uganda, Rwanda, DR Congo).
We are renowned for our presence in magical locations and have the highest reputation for standards and service. We at Serena recognize that human resources are our most important asset, and significant resources are allocated annually towards staff development.
We are currently seeking three qualified individuals for the position of Talent Manager in our following units:
• Serena Hotels Kampala
• Serena Hotels Rwanda
• Goma Serena Hotel
The Talent Development Managers will be responsible for identifying, implementing and overseeing comprehensive talent development programs to ensure the continuous growth and improvement of skills within the hotels, aligned with the organization’s goals and the Serena Academy. This is to enable our Associates deliver top-notch services while maintaining Serena’s Brand reputation and excellence.
Key Responsibilities
• Work closely with the unit Human Resource Manager, General Manager and Department Heads to align talent development strategies with departmental goals and overall unit objectives.
• Work closely with the Head of Capacity Building to implement the Serena Academy, Talent Development and Leadership programs and Performance Management in the Unit.
• Facilitate SOP writing, continuous reviews, update and training of SOPs (Standard Operating Procedures) for the Unit.
• Develop and conduct orientation programs for new employees to introduce them to Serena Hotels Brand, culture, values and service standards.
• Identify training needs and design customized programs for the Unit working closely with the Head of Capacity Building.
• Develop and implement the training calendar for the Unit that covers both technical skills and soft skills.
• Deliver Serena’s Training of Trainers programs for all the departments in the Unit and ensure there is continuous training in the departments.
• Jointly with Head of Capacity Building and the Unit HR Manager Coordinate and facilitate technical skills development programs, follow up and reviews as per the training calendar for the unit.
• Direct access to online learning platforms for all staff and effectively implement the e-learning programs at the Unit constantly monitoring utilization and learning progress.
• Coordinate outsourced programs such as leadership and exposures after approval by Management.
• Encourage employees to pursue professional certifications and credentials relevant to their roles in the hotel industry.
• Assist in arranging mentorship programs or coaching for employees who need personalized guidance and support to develop their talents and reach their full potential.
• Deliver agreed leadership and people management programs in the Unit.
• Assist the Department Heads with performance management planning and reviews.
Applicants for Goma Serena Hotel require good command for French Language both written and oral
Minimum Qualifications:
• Bachelor’s degree in HR, or Hotel Management.
• Proven experience in talent development within the hospitality industry, preferably in a five-star hotel setting
• Strong understanding of adult learning principles and innovative training methodologies
Experience Required:
• 4 years’ experience in talent management, training and development preferably in the hospitality context.
Competencies and Core Values
A) Competencies
• Strong leadership, communication and organizational skills.
• Demonstrated ability to collaborate with cross-functional teams and influence positive change.
• Deep understanding of the hotel industry and its unique requirements.
• Excellent interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Ability to work in a fast-paced, dynamic environment.
• Coaching skills
• Problem-solving skills
Job application procedure
Applicants who have fulfilled the stipulated criteria are encouraged to submit their applications along with certified copies of their certificates to:
Human Resources Director – Tourism Promotion Services – Eastern Africa
Sent via email to: jobvacancy@serenahotels.com on or before 6th March 2024
More Information
- Address Kampala, Uganda, East Africa
