Social Media Executive job at True North Consult Ltd

Social Media Executive job at True North Consult Ltd

Job Purpose
Responsible for growing the credibility of the company’s social media presence as a customer experience channel

Accountabilities Social Media Handling
• Work with the Social Media Manager to develop & implement the company’s overall social media strategies and tactics
• Engage online and social media audiences on a daily basis and help maintain relationships with key influencers.
• Assist with internal efforts around social media, i.e. working with internal partners and audiences across organizational business lines
• Attend to customer queries in a timely manner on the company’s Social Media platforms and manage escalations.
• Execute company’s day-to-day social media activities, including posting to, updating its social media platforms
• Monitor and track all social media initiatives and tactics implemented and develop reports on those findings
• Continue to refine and define our social care process
Reporting
• Track social media program results and report on those findings, as well as assist in active “listening” to the social media community, regularly reporting on those findings
• Analyze and report social media actions on a monthly basis for successes and new opportunities
Compliance & Adherence to Company processes
• Ensuring that all internal processes are adhered to and followed.
• Perform any other lawful duties as assigned by the supervisor or higher authorities

Decision Level
• Prime: Final Decision-Making authority, accountable to the Management
• Shared: Decisions reached jointly with peers on a collective basis
• Contributory: Makes a major contribution to a decision or policy judgment reached by others

Dimensions
Impact of position
• These should be quantifiable numerical amounts like annual budgets, opex, capex, annual revenue etc.
Impact on Customers Internal & External

Person Specification
• A minimum of a bachelor’s degree or related profession
• Technology Adaptability
• Proficient in English (oral and written) and any other Language
• Excellent knowledge of MS Office

Relevant Experience (Type of experience and minimum number of years)
• 2+ years of Customer Service experience
• Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more
• Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.)

Other requirements (Behavioral etc.)
• Ability to blog about social media
• Excellent communication and Interpersonal skills
• Good organizational and multi-tasking abilities
• Problem-solving skills and Customer service orientation
• High level of integrity and professionalism
• Good negotiation Skills

Job application procedure
Interested in applying for this job? Submit your application now to recruitment3@truenorthafrica.com

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