Contact Centre Staff 2 job at True North Consult Ltd

Responsibilities
• Handling Inbound and Outbound Calls
• Providing Customer Support
• Recording and Documenting Interactions
• Meeting Performance Metrics
• Continuous Learning and Adaptation

Person Specification
Education, Training, Skills & Experience Requirements
• Candidates should be already pre-screened and gone through interviews. (Share interview reports if available)
• Candidates must be below 28 years of age.
• Must be tech savvy, have basic office knowledge and able to use social media apps like Instagram, TikTok, X and facebook and must be trainable.
• Ability to empathize given most of our clients are patients.
• Candidates should be ready to sign a Non-Disclosure Agreement (NDA)
• Should be able to start by the 1st of October 2024.
• Out of the 4 positions, candidates should be able to speak the languages below:
• 1- Luganda+ Ateso+ Kuman
• 2- Acholi + Langi + Alur (Luo)
• 1- Luganda + Lumasaba + Kupsabiny

Benefits
• Medical insurance cover for principal
• Lunch
• Transport beyond normal working hours

Job application procedure
Interested in applying for this job? submit your application now to exechire@truenorthafrica.com

All applications shall be acknowledged as received but only shortlisted candidates will be contacted.
All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY
Applicants should know all languages in the different language sets
Language set 1. 1 position- Luganda+ Ateso+ Kuman
Language set 2. 2 positions – Acholi + Langi + Alur (Luo)
Language set 3. 1 positions – Luganda + Lumasaba + Kupsabiny

‘Candidates should include the languages they speak within their CV.’

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