Position Summary:
The role requires a combination of operational expertise, customer service skills, and business acumen to successfully manage the complexities of the gas station’s operations and sales.
Responsibilities:
• Overseeing daily operations: Ensuring the smooth running of the gas station, including managing staff, compliance with safety and environmental regulations, and maintaining customer satisfaction
• Inventory management: Monitoring inventory levels, ordering fuel and merchandise, and managing budgets
• Sales and profitability: Implementing strategies to increase sales and profitability, setting fuel prices according to market conditions, and possibly earning commissions based on sales
• Customer service: Handling customer inquiries and complaints, ensuring positive customer experiences, and maintaining the station’s cleanliness and appearance
• Staff management: Supervising and training staff, setting employee schedules, and managing the hiring, training, and firing of employees.
Skills:
• Leadership: Ability to motivate and guide teams, with a focus on achieving sales targets and operational efficiency
• Communication: Strong verbal and written communication skills to interact effectively with customers, staff, and suppliers
• Customer Service: Providing excellent service to ensure customer satisfaction and repeat business
• Inventory Management: Keeping track of stock levels, ordering supplies, and managing budgets
• Financial Acumen: Handling cash, managing bank deposits, and preparing financial reports
• Salesmanship: Understanding customer needs and driving merchandise sales through effective promotions and upselling
• Problem-Solving: Addressing and resolving issues swiftly to maintain smooth operations
• Flexibility: Adapting to changing circumstances, such as shift changes or unexpected events
• Regulatory Compliance: Ensuring adherence to safety, security, and environmental regulations
• Technical Skills: Operating and troubleshooting equipment like fuel pumps and POS systems
Qualifications:
• A strong background in operations management, preferably in the oil and gas industry (fuel station),
• . Bachelor’s degree in business administration or a related field
• . Excellent leadership and communication skills
Work Environment:
• Fast-paced retail environment.
• Ability to work independently and as part of a team.
• Willingness to work in shifts
Shell Nakiyanja is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note: This job description is a general overview of the duties and responsibilities for this position and is not intended to be an exhaustive list. Duties, responsibilities, and activities may change at any time with or without notice.
Job application procedure
Applications accepted by email: maximillianambabazi@outlook.com
Subject email: Operations and Sales Manager
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More Information
- Address Namugongo, Uganda, East Africa
