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DHL Global Forwarding Uganda has an opening for an Import/Export Operations Specialist where you will execute procedures in the administration of the Air freight Import/Export process from end to end as well as having full ownership and visibility of the process. Join us now in connecting people and improving lives.

In this Import/Export Operations Specialist position
• You will establish and maintain relationships with existing customers.
• You will handle customer complaints and enquiries.
• You will update the clients in a timely manner as agreed upon during the onboarding.
• You will provide high levels of customer service with a sense of urgency.
• You will support Head of Airfreight with the implementation of new/change of systems update/upgrades in CW1.
• You will arrange for the movement of shipment from Pick up at customer to Delivery at the customers premises or at the Airline for Export shipments,
• You will book with carrier/Update CW1 remarks with booking info.
• You will support the GSC with the documentation required to open files and ensure that the file is opened correctly.
• You will support by sharing the documents with the CDZ team to enable them to declare the files and process the shipment for customs clearance by preparing a customs entry.
• You will support and Complete export documents.
• You will quality check documentation before lodging to airline.
• You will ensure that you process the MAWB/HAWB in accordance with the stipulated procedures.
• You will monitor and follow up until shipment is delivered.
• You will send uplift confirmations/pre alerts to the customers.
• You will bill and close the shipment in CWI Post flight/Customer messaging.
• You will be uploading of shipping documents into the DHL EDoc system.
• You will update all your milestones and ensure they are done as per the stipulated target.
• You will ensure all your sick files are resolved and flies CLSD.

Now, here’s what we need from you
• Must have a matric
• CAT 6 DG certificate will be advantageous
• Preferred Cargo wise experience
• 2-3 years related experience

We offer:
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Job application procedure
Why join DHL Global Forwarding?
We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

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