Job Expired

JOB DETAILS:

Job Purpose:
To provide leadership and overall oversight in the execution of the set Branch targets as well as deliver exceptional branch business growth, customer service and profitability.

Reports to: Head of Business

Key Responsibilities:
• Financial Growth, sales growth, business development and profitability
• Formulate and implement sales plans for the branch aimed at increasing new business and sharing of wallet from existing clients.
• To develop and manage a business growth strategy for the branch taking into account the growth potential, competitor activity and the existing customer base.
• Collaborate and coordinate the development and implementation of sales initiatives with Service Delivery Managers, Asset Finance, Treasury, Corporate, and Direct Sales Teams, to maximize cross-selling opportunities.
• In conjunction with the Head of Financial Institutions and Products Development team, conduct product reviews and product development through constant feedback from the market.
• Harness existing and create new competencies to achieve competitive advantage.
• Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.

Customer Service
• Ensures service meets expected CBU standards and branch reports/returns are filed on time.
• Develop a strong customer relationship management system aimed at customer retention and maximizing every relationship.
• Contribute to the branch business targets through strict TAT observance and high-level service delivery standards.
• Coordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.

Operations Management and Compliance
• Ensure that the Bank’s Policies and procedures are adhered to at all times when handling different products
• Ensure branch performance reports are timely & accurate
• Ensure adherence to all KYC & AML processes with regards to new business and proper documentation is in place
• Ensure compliance with operations risk requirements to avoid losses arising from operational lapses
• Ensure all relevant returns are submitted on a timely basis
• Ensure all fees and commissions due to the bank are collected.
• Ensure that the branch achieves a minimum ‘Satisfactory’ audit rating through prompt closure of all audit exceptions sighted.
• Work with the Head of Operations for all aspects of risk/controls including monitoring and evaluating audit and inspection reports and initiating issue closure actions where necessary.

Leadership
• Develop a high-performing and motivated team committed to achieving success.
• Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.
• Provide leadership to the assigned team by constantly offering training and guidance on the business expectations.
• To develop and maintain an open communication channel with immediate subordinates and support staff to foster teamwork and facilitate the change processes.
• Support and drive training interventions to address performance/development gaps

Education.
• A Bachelor’s degree Professional qualification in Banking i.e. MBA as added advantage

Experience.
• At least 5 years’ experience in a similar role in a Banking Industry

Skills and competencies.
• Leadership
• Selling skills
• Interpersonal, relationship management and networking skills
• Team player
• Planning and organizational capabilities with attention to detail

Job application procedure
Interested candidates should send their application letters together with their curriculum vitae to the Head, of Human Resources at recruitment@cbu.co.ug not later than 5 pm, Friday 17th November, 2023.

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