Analyst – CVM Base Management job at MTN Uganda Limited

Job Expired

Main Purpose:
Planning, building, maintaining, commercializing, and implementing predictive and segmentation models spanning prepaid, and enterprise bases.

Main Job Functions:
• Perform churn analysis & propose actions to reduce overall and product churn.
• Data Collection and Analysis: Collect and analyze customer data, including usage patterns and customer health metrics, to identify trends and insights that inform decision-making.
• KPI Monitoring: Develop and maintain key performance indicators (KPIs) to track and measure customer health. Generate regular reports and share insights with stakeholders.
• Customer Segmentation: Segment customers based on various criteria such as product usage, activity, and feedback to tailor engagement strategies and support initiatives that will accelerate revenue and stickiness.
• Predictive analysis: Utilize predictive analytics models to forecast customer behavior, identify potential churn risks, and recommend proactive measures to mitigate them.
• Customer feedback: Analyze customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement. Translate feedback into actionable strategies.
• Product adoption analysis: Assess product adoption rates and identify opportunities to improve user onboarding and future utilization through data-driven recommendations.
• Cross functional collaboration: Collaborate closely with other stakeholders like, Sales, Marketing, and enterprise and mobile money teams to share insights and influence strategies for enhancing customer retention.
• Automation and tools: Implement and maintain data automation processes and tools to streamline campaigns and reporting.
• Continuous Improvement: Stay updated on industry trends and best practices in base management analytics to continuously improve our approach.

Managerial / Supervisory Responsibilities
• Have the self-insight and flexibility to adapt to different situations.
• Communicate actively and effectively resolving any potential conflicts that may arise.
• Employee relations and collaborative teamwork
• Manage contributions and expectations of external service providers and stakeholders.
• Ensure ongoing liaison with other areas of the business.
• Review performance management, evaluating, assessing, and tracking performance to ensure that objectives and targets are achieved.
• Communicate actively to effectively resolve any potential conflicts that may arise.
• Have the self-insight and flexibility to adapt to different situations.
• Live the MTN Brand values –influence employees’ behavior.
• Influence other stakeholders to achieve the business objectives of the channel.

Creativities (improvement/innovation inherent)
• Suggests concrete ways to improve productivity and improve resource utilization.
• Strive to automate processes and procedures wherever possible.
• Apply market research in an optimal way to continually improve processes and procedures.
• Communicate results and recommendations to the relevant areas of the business to build a competitive advantage.
• Recommend creative and innovative solutions to enhance MTN performance.
• Establish sound relationships with service providers and vendors and business segments.
• Encourage continuous service improvement.
• Implement cost-saving activities.

Vulnerabilities (controlspan)
• Business expectations vs. the delivery reality
• Data integrity
• Poor customer service will impact negatively on revenue.
• Speed to market
• Limited resources
• Evolution of technology
• Legislative changes
• Reliance on the stability and availability of systems
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients.

Education
• Bachelor’s degree preferably in mathematics, Actuarial Science, Economics, Information Technology, Statistics, Business computing or Commerce
• Postgraduate qualification in Marketing or Business Administration will be an added advantage

Other Training:
• Data Science, Machine Learning, Data Analysis and Visualization
• Computer Science, Software Engineering, Statistics and Applied Mathematics
• Systems design and testing
• Big Data technologies
• Data Warehousing
• Customer Value Management,

Work Experience
• At least 2 years’ experience in business analysis and financial modeling in the marketing environment.
• Proven experience in data analysis and reporting, with a focus on customer value management.
• Proficiency in data analysis tools and languages (e.g.SQL, Python, R).
• Strong analytical thinking and problem-solving skills.
• Excellent communication skills with the ability to translate data insights into actionable recommendations.
• Detail-oriented and able to manage multiple data sources efficiently.
• Demonstrated leadership in predictive and heuristic modelling within a large organization.
• Telecommunication experience is an added advantage.

Knowledge:
• Expertise in customer data, information systems, data warehouses, data marts, business intelligence software and systems
• CVM methodology, principles, capabilities, and techniques.
• Business Analysis and Data Management
• Statistical modeling and multivariate analysis
• Segmentation techniques
• Scoring techniques
• Data Quality analysis
• Algorithm Knowledge
• Data mining and predictive analytics
• Reporting and performance analysis
• Knowledge of local markets, including market trends
• Business Performance Measurement & Management
• Business and financial planning

Attributes and Skills Necessary Skills:
• Results Achiever – Produces sustainable commercial results through ethical practices.
• Operationally Astute – Sets priorities, plans, organizes and co-ordinates work to deliver the highest commercial returns.
• Ability to Translate commercial objectives to technical terms for ensuring underlying system readiness.
• Strong Strategic and Analytical Thinking
• Strong Knowledge in Campaign Management and CRM tools (Flytxt is an added advantage)
• Advanced statistical software skills (SQL, Python, R, etc)
• Advanced use of Excel (Excel, VBA for Excel, etc)
• Business and strategic acumen
• Strong interpersonal, negotiation skill and conflict management skill

Behavior Attributes
• High performing individual with strong standing to be perceived as peer for senior management.
• Ability to support overall campaign management design.
• High level of energy and creativity, willingness to go the extra mile.
• Open and trustworthy personality and strong relationship building
• Strong sense of professionalism and integrity
• Highly driven and motivated individual, with strong personal presence, integrity and resilience
• Effective Communication
• Planning and organization
• Results orientated.
• Team player
• Composed and confident
• Focused and priority driven.
• Customer centricity
• Pressure tolerance
• Consultative
• Alert to environment changes and trends
• Balances personal life with work

Job application procedure

Interested and qualified? Click here to apply

All Jobs

More Information

  • This job has expired!
Share this job

Mtn-Uganda

1 2 3 4 5 (0)

Winstar Jobs

welcome to the trailblazer of opportunities. Don't miss out on daily job updates

Contact Us

21st Street, Old portbell Road, Kampala, Uganda
admin@winstarjobs.com
https://winstarjobs.com/contact-us-2


Contact us: +256771839076

Email: admin@winstarjobs.com

July
January
February
March
April
May
June
July
August
September
October
November
December
2025
1950
1951
1952
1953
1954
1955
1956
1957
1958
1959
1960
1961
1962
1963
1964
1965
1966
1967
1968
1969
1970
1971
1972
1973
1974
1975
1976
1977
1978
1979
1980
1981
1982
1983
1984
1985
1986
1987
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024
2025
2026
2027
2028
2029
2030
2031
2032
2033
2034
2035
2036
2037
2038
2039
2040
2041
2042
2043
2044
2045
2046
2047
2048
2049
2050
SunMonTueWedThuFriSat
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
00:00
00:15
00:30
00:45
01:00
01:15
01:30
01:45
02:00
02:15
02:30
02:45
03:00
03:15
03:30
03:45
04:00
04:15
04:30
04:45
05:00
05:15
05:30
05:45
06:00
06:15
06:30
06:45
07:00
07:15
07:30
07:45
08:00
08:15
08:30
08:45
09:00
09:15
09:30
09:45
10:00
10:15
10:30
10:45
11:00
11:15
11:30
11:45
12:00
12:15
12:30
12:45
13:00
13:15
13:30
13:45
14:00
14:15
14:30
14:45
15:00
15:15
15:30
15:45
16:00
16:15
16:30
16:45
17:00
17:15
17:30
17:45
18:00
18:15
18:30
18:45
19:00
19:15
19:30
19:45
20:00
20:15
20:30
20:45
21:00
21:15
21:30
21:45
22:00
22:15
22:30
22:45
23:00
23:15
23:30
23:45