Job Expired

We are seeking to recruit a suitable candidate to fill the position of Financial Inclusion Officers

Reports to: Refugee Finance Program Associate – with dotted lines to Branch Manager

Job purpose: Responsible to deliver financial literacy and business skills training to refugees and host community both in the urban and rural settings. He/she will be a point of contact for the local communities, SACCOs and Village Savings and Loan Associations (VSLAs) for Opportunity Bank. In this capacity, he/she will carry out identification of participants, lead training activities, support product awareness activities and bank linkages.

Key Result Areas:
1. Training:
• Deliver both financial literacy and business skills trainings for refugee groups, individuals, VSLAs, SACCOs, and general targeted segments of refugees including the host communities.
• Mobilise and Training of groups in the rural or urban setting.
• Maintaining relationships by visiting groups, attending group meetings for the cycle of training
2. Groups engagement
• Customer service, handling client enquiries and advising them on moving from group to individual loans when ready and guiding them on how to apply for those loans
• Maintain relationships by visiting groups, attending group meetings at least twice a month
• Instructing Groups on OBUL account opening procedures.
3. Train refugee clients about OBUL
• Expectations from OBUL, terms and conditions, Mobilizing new groups and VSLAs outside in the settlement
4. Risk management and compliance
• Ensure compliance with Finance policies and procedures, BOU regulations, budget parameters, and procedures and the operational risk management framework within the Bank.
5. Communicating information effectively
• Excellent level of verbal and written communication with branch manager and financial Inclusion Manager. Facilitating appropriate information flow amongst staff and with key stakeholders.

6. Building collaborative relationships
• Building and promoting constructive internal and external relationships. Confidence and ability to deal diplomatically at all levels including senior management. Strong networking and skills.

7. Ensure implementation of transformation activities at the branch such as:
• Data collection
• Capture of client success stories

8. Risk Management and Compliance:
• Identify and communicate any risk factors to enable deployment of faster mechanism in place to for quick and early detection and escalation of issues when they arise.
• Ensure compliance with Finance policies and procedures, BOU regulations, budget parameters, and procedures and the risk management framework operational within the Bank.
• Responsible in resolution of any underlying issues raised in the refugee portfolio as well as ensuring no repeat findings.
9. Any other duties as advised by the Branch Manager and Program Associate.

Qualifications & Experience
• Minimum education – A ‘level Certificate or Equivalent
• Ability to communicate fluently in English.
• Any additional qualification or evidence of attending a relevant course provides additional competitiveness.
• At least one year of experience working with refugees as full time or volunteer capacity.
• A refugee or a national preferably from Nakivale or Rwamwanja Refugee Settlement.
• Personal skills and abilities
• Strong interpersonal, partnership brokering and networking skills
• Strong in in English and at least languages spoken in the refugee settlement Knowledge of Swahili will be an added advantage.
• Ability to travel long distances to reach the most remote
• Have good written and numeracy skills
• Strong customer care and oral communication
• Experience in preparing reports
• Team work
• Working under pressure with minimum supervision
• Planning and Organising Opportunity Bank is an equal opportunity employer.

Job application procedure
Send your CV and Application letter to recruitment@opportunitybank.co.ug not later than Friday 27h October, 2023

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