Relationship Manager- Workplace Banking job at I&M Bank

Relationship Manager- Workplace Banking job at I&M Bank

JOB DETAILS:
JOB PURPOSE
To market the Bank’s products and manage customer relationships through pro-active and consultative approaches with the aim of acquiring profitable new Banking business through the creation, development and maintenance of high-quality customer advisory relationships, customer loyalty programmes in the Branch towards the realization of the bank’s mission and vision.

KEY RESPONSIBILITIES:
• Generate new business to achieve defined sales targets in liabilities and assets to grow market share in line with the bank’s strategic direction.
• Recommend changes required to meet target customers’ expectations whilst fully in compliance with Bank policies.
• Analyze and monitor market trends, interpret customer requests and provide integrated product solutions to particular customer needs in line with the bank’s policies and procedures and make appropriate recommendations for banks product development.
• Evaluate banks products on a regular basis and make recommendation on the necessary improvements required for the bank to remain competitive in the market as per the banks strategic plan.
• Plan, Review, formulate and implement strategies necessary to acquire and sustain accounts in the commercial sector of the market.
• Review and maintain a comprehensive database of existing relationships/prospects and establish mechanism for maintain existing customers.
• Evaluate banks products on a regular basis and make recommendation on the necessary improvements required for the bank to remain competitive in the market as per the banks strategic plan.
• Market bank’s products in all sectors of the Ugandan market in line with the defined bank segments, set targets and bank’s strategic objectives.
• Review applications for credit facility (in line with the Bank’s policy) and make appropriate recommendations/decisions.
• Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis.
• Review and analyze and screen applications for credit based on the Bank’s credit risk procedures.
• Initiate and carry out recovery action on non-performing credit facilities on assigned accounts.
• Drive payroll acquisition.

KEY PERFORMANCE INDICATORS:
• Customer service delivery index.
• Market Share Growth.
• % of retained customers.
• Quality of Customer Base.
• Size of asset portfolio vs. target.
• Growth of Risk Assets and Liabilities under his/her portfolio
• Proper documentation of loan cases
• Prompt loan recovery
• Reduction of arrears rate (NPR)
• Number of products sold to clients.
• Quality of analysis of cases and report preparation

Minimum Education Qualification:
• Bachelor’s degree in any Business-related field.

Work Experience:
• Minimum of 5-7 years cognate experience in Sales preferable Credit Sales in Banking.

Required Competencies (Knowledge, Skills & Abilities):
• Knowledge of banking operations, policies and procedures.
• In-depth knowledge of the bank’s products and services.
• Relationship management Skills.
• Marketing/networking Skills.
• Professional disposition.
• Problem solving skills.
• Result Orientation.
• Analytical Thinking.

Job application procedure

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