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JOB DETAILS:

JOB PURPOSE
• The job holder will be responsible for managing the Mass Market, they will manage the acquisition cycle of partners to drive the segment, revenue growth, profitability, portfolio growth, relationship management, business case development, product development, user acceptance tests while coordinating technical integrations with client is acountable for the business growth of the branch as per laid down policies and procedures in order to enable the Bank attain its corporate goals and objectives related to Sales, Service, Profitability and Market share

Key Responsibilities /Key Deliverables
• Manage end to end the new client onboarding process that includes acquisition, development, acceptance testing, client training, product usage and retention. This also includes carrying out post implementation reviews of all products to ensure stabilisation and achieving the intended objectives.
• Identify, engage prospective mass markets to download the wallet with understanding of client needs and aligning solutions that meet their needs.
• Develop business cases to develop/enhance products within the mass markets space. This includes coordinating with projects, Products, and technical teams to customize products that address market and customer needs.
• Responsible for revenue, profitability, and portfolio growth of all mass markets products including price reviews from time to time using data to make decisions Grow the interest, non-interest deposits and forex income of the Branch.
• Build and manage all relationships with all service providers/vendors, Regulator, mass markets and all internal stakeholders with objective to maximize usage of systems, products, and services.
• Maintain point of contact for inquiries, concerns, and escalations within the agreed service level agreements. This includes serving as a link of communication between customers and internal stakeholders.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
• Bachelor’s Degree Business Administration, International Business, Finance, Commerce, or its equivalent.
• Five (5) years’ experience in Banking, Fintech, and similar environment with focus in driving sales and business growth.
• A minimum of two (2) years’ experience in a Management role in mobile financial services, FinTech or Financial Institutions.
• Experience in business development, product development, relationship management, technical business analysis, sales process, people skills and understanding the market.
• Strong training skills
• Excellent planning, presentation, and organisational skills
• Strong analytical and strategic skills
• Excellent negotiation and project management skills
• Business acumen
• Strong oral and written communication skills
• Excellent driving skills
• Customer service Orientation

Job application procedure
THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE
APPLICATION
• Detailed CV and cover letter.
• Copies of academic documents.

MODE OF APPLICATION
• Online applications addressed to Chief Human Resources Officer, PostBank Uganda.
• Send application to hr@postbank.co.ug with job title as subject.
• Closing Date: Thursday 7th December 2023 at 5:00pm.
• Only shortlisted candidates will be contacted.
PostBank Uganda is an equal opportunity employer.

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