Manager Back-office Operations & Schemes Management job at Interswitch

About Interswitch:
Interswitch is an Africa-focused integrated digital payments and commerce company, facilitating the electronic circulation of money and value exchange between individuals and organizations. The company’s vision is to create an Africa where payment is seamless and part of everyday life.

Job Purpose
To uphold and maximize Interswitch’s back-office processes and procedures while meeting customer expectations in terms of cost-effectiveness and operational efficiency.

Key Responsibilities
1. Operational Oversight
o Manage daily back-office operations, including settlement & reconciliation, acquirer & issuer onboarding, and document verification management.
o Develop and implement operational policies, workflows, and procedures to ensure efficiency and smooth processes.

o Continuously assess and enhance operational processes to optimize efficiency and minimize errors.

2. Compliance and Risk Management
o Ensure compliance with regulatory requirements, industry standards, and internal policies.
o Identify and mitigate operational risks with appropriate controls and strategies.

o Maintain adherence to security standards in the Scheme Management Units.

3. Process Improvement
o Identify opportunities for automation, standardization, and streamlining of workflows.
o Monitor and maintain best-practice service standards.

o Supervise updates, upgrades, and related documentation for operational processes.
o Test and review new products and change requests before live implementation.

4. Collaboration and Communication
o Collaborate with internal teams, including technology, customer support, finance, and compliance, to address operational challenges and improve processes.
o Implement best practices to enhance customer experience.

5. Leadership and Team Management
o Lead and mentor a team of back-office professionals, providing guidance, feedback, and training to drive performance and professional growth.
o Develop and monitor operational service delivery standards.

6. Financial Analysis
o Analyze financial data to improve operational profitability.

Behavioral Competencies & Skills
• Leadership skills
• Operational efficiency & management
• Emotional intelligence
• Communication and interpersonal skills
• Analytical and problem-solving capabilities
• Stakeholder management
• Operational risk management

Educational Qualifications
• Minimum Qualification: University Degree in a business-related field.
• Certifications: ITIL Foundation, Data Analytics, Six Sigma certification.

Experience Requirements
• Minimum of 5 years of experience in back-office operations within a financial institution.
• At least 2 years of managerial or supervisory experience in handling back-office operations or schemes management.

• At least 2 years of experience in digital payments.

Additional Information
• Reporting Line: Manager, Technology & Service Delivery.
• Location: Interswitch East Africa (U), Plot 2B, Nakasero Hill Road, Kampala, Uganda.
Contact Information
For more information, visit: Interswitch Group
Tel: +256 414 256671
This is an exciting opportunity to join a leading organization at the forefront of digital payments and commerce in Africa. If you have the required skills and experience, consider applying to make an impact in this dynamic and innovative environment.

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