Service Provider Relations Officer Medical UIC job at Old Mutual

JOB DETAILS:

Job Description
• To outsource, establish and maintain a network of contracted services provider country wide to form a predictable networked supply chain in a cost effective manner that enhances a good working relationship between the company and the affiliated service providers.
• Strengthen UAP relationship with medical service providers by regular structured visits.
• Come up with a quality assurance strategy to improve quality of services received by UAP OM clients.
• Lead price negotiations to ensure the UAP OM gets favorable rates in the market.
• Conduct and coordinate training for the Service providers about the minimum expectations from UAP OM.
• Lead by example and shape the Company’s culture towards customer’s service excellence
• Solicit for and negotiate service provider prices.
• Follow up on service provider payments and reconciliations.
• Timely sharing of providers’ remittances and payment advises.
• Build relationship with the service providers in order to enhance customer loyalty.
• Collect market intelligence on provider practices
• Follow up on customer services issues

Skills
• Cost Effectiveness Analysis,
• Customer Follow-Ups,
• Customer Loyalty,
• Customer Service,
• Medical Services,
• Negotiation,
• Outsourcing,
• Payments,
• Pricing Negotiations,
• Provider Relations,
• Quality of Service (QoS),
• Reconciliations,
• Remittance Processing,
• Service Excellence

Education
• Bachelors Degree (B): Nursing (Required), Honours Degree (Hons): Business Administration (Required)

Job application procedure
Interested and Qualified? Click here to apply

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