JOB PURPOSE
To acquire, grow and retain client relationships within the Northern Uganda region.
To execute on the bank’s business offering, initiatives and activities aimed at optimizing both client experience and profitability for the bank.
KEY RESPONSIBILITIES /KEY DELIVERABLES
• Complete a customer value chain analysis to further understand the customer’s needs, identify sales opportunities and deploy banking solutions to meet those needs within the region.
• Execute revenue growth tactics and targets in collaboration with other departments & partners within the bank.
• Develop and implement revenue growth best practices in support of the customer value propositions and customer’s expectations.
• Proactively provide guidance to the customer pertaining to the promotion, selling and
• structuring of financial solutions customized to best meet the financial needs of the customer.
• Proactively identify, track and manage potential opportunities to cross-sell a product/offering to the customer.
• Explain credit procedures, qualifying criteria and expected turnaround times to customers to ensure that their expectations are being met.
• Notify customers regarding the approval or decline, including reasons thereof, of credit loan facilities.
• Monitor daily referrals to ensure that customer facilities are managed within the set risk parameters.
• Managing credit quality within the expected standards relating to Portfolio at Risk and Non-Performing assets.
• Plan and implement timeous annual credit reviews for allocated customers.
• Ensure the submission of high quality and accurate credit applications to enable business and credit stakeholders to appropriately assess the risk to the bank.
• Implement the bank’s strategy on all revenue lines (Lending, Trade finance, cash/deposits, FX and Financial Markets products and other income).
• Ensure accurate capturing, updates, or amendments of customer information by the bank.
• Engage and explore alternative solutions in the event of declines from Credit.
• Ensure that customer service expectations are met and exceeded.
• Proactively manage customer credit exposure and collateral held to contain risk to the bank.
• Working together with the bank’s collections team to ensure that collections within the portfolio is done.
• Keep abreast of external factors influencing the customer’s exposure to risk and implement the necessary action.
• Comply with all applicable regulatory framework relating to the bank.
• Supervise and ensure that Business Bankers achieve their set performance targets.
BUSINESS BEHAVIOURS & FINANCIAL RESPONSIBILITY
• Set and drive the achievement of the region’s specific financial targets and achieve the budgeted profitability.
• Goal-driven and results-oriented: Enjoys being measured and judged by financial and other performance targets.
• Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
• Communication Skills: Excellent communication skills.
• Interpersonal Skills: Must be a people person, with ability to interact with key stakeholders in the various business sectors.
• Human Resources Management Skills: Staff supervisory skills and ability to train and develop staff.
• Passionate on the job: Staff willing to consistently exceed set objectives within and outside the current their responsibilities
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
• Bachelor’s degree, preferably in Business, Humanities, and other relevant fields.
• Post graduate qualifications such as ACCA, CPA, MBA are a bonus.
• At least five years of relevant experience (specific industry sector experience, such as dealing with industry stakeholders at an executive level, will be considered an advantage).
• At least two to three years’ experience in a customer engagement or management role.
• Previous exposure and experience in business/corporate banking is an added benefit.
• Credit management Skills.
• Broad knowledge and understanding of how the PostBank works.
• Excellent client engagement skills
Job application procedure
THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION
Cover letter, Detailed CV, and Copies of academic documents all as one file.
MODE OF APPLICATION
• Online applications addressed to Chief Human Resources O!icer, PostBank Uganda.
• Send application to hr@postbank.co.ug with job title as subject.
• Closing Date: Tuesday 16th July 2024 at 5:00pm.
• Only shortlisted candidates will be contacted.
More Information
- Address Nothern Uganda, Uganda, East Africa
