Operations Lead job at Fireside Engineering Ltd Uganda

Job Overview
We are thrilled to announce an opening for the position of Operations Lead at Fireside Group Ltd, Uganda.

Competencies and Qualifications
• Bachelor’s degree in Business Administration, Operations Management, Project Management, Engineering, or a related field.
• Proven experience in operations or project management, preferably in a technical or telecom environment.
• Familiarity with health, safety, and regulatory compliance standards (EHS), Procurement in Microsoft Office Suite and project management tools.
• Strong leadership and people management skills.
• Ability to lead cross-functional teams and manage multiple projects simultaneously.
• Strategic thinker with solid problem-solving and decision-making abilities.
• Experience in client relationship management and stakeholder engagement.
• Excellent verbal and written communication skills.
• High level of integrity, professionalism, and accountability.

Key Responsibilities
• Oversee daily operations, project goals, and team performance.
• Identify any skills, resources, tools, equipment and materials gap and address or close them in advance.
• Maintain all aspects of operations including fleet, resources, tools, equipment and invoicing.
• Approve budgets for all projects and make sure that they are implemented successfully within the required timeline and budget threshold.
• Organize work with internal and external team members.
• Set up and maintain clear and effective internal and external communication with teams.
• Create a plan for deployment milestones in all projects ensuring they are delivered with forecasted cost, time and quality.
• Ensure all deliverables are fulfilled according to the project scope, deployment and support processes.
• Ensure delivery of client KPI’s including day to day SLAs, customer experience, quality measures, occupational health and safety measures.
• Maintain excellent customer relationships for new and existing clients.
• Work with head of departments for continuous improvement and optimal team performance.
• Assist the human resource team in hiring and training staff members in line with the company culture.
• Handle escalations on scope, processes, SLA and complaints and act as the acting point of escalation between the client and Fireside.
• Making sure that we are well aware of our competition on the ground and making sure that we are ahead.
• Making sure that we adhere to industry requirements as well as EHS.
• Any other duty as may be assigned.

Job application procedure

All qualified and interested candidates should send their CVs and Application Letters to UGjobs@fireside.africa

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