IT Technician-(Roving) job at Lutheran World Federation

Terms of reference
The IT Technician will perform an array of tasks to ensure that the organization’s computer network is running smoothly and efficiently, able to resolve IT problems daily both accurately and promptly. The IT Technician is also responsible for writing reports, tracking inventory, training staff on new technologies, and developing contingency plans in case of network failure. Will help to ensure the safe and efficient running of a business’s IT system and provide daily user assistance both hardware and software.

Roles and Responsibilities
Use of Power Apps
• Use and manage the organization’s business power apps to support employees in accomplishing their duties. Supporting the team in maintaining and delivering IT service help desk ticket resolution

Installing and Configuring
• If the organization purchases a new electronic gadget, the IT Technician to install and configure it so that employees can begin using it as quickly as possible. Additionally, new computer networks will have to be configured to suit the organization’s unique needs.

Setting Up Peripherals
• Set peripherals to complement the computer network and smart devices and ensure that they are both functional and secure.

Maintaining and Repairing
• Check the organization’s network for errors, repair malfunctioning peripherals, and help colleagues troubleshoot problems.

Data Management
• Ability to collaborate with a team to manage and analyze data and the impact data management had on business goals.

Keeping Records
• As part of ongoing work, IT Technician is required to keep detailed records of their network’s configurations, peripheral specifications, problems and solutions, and more. Maintain a report on the digital tools meeting minimum standards of hardware and software for the organization.
• As well as providing technical assistance, IT Technicians often prepare and maintain documents, particularly for organizational policies and procedures.

Key skills required:
• Daily, the IT Technician will use the knowledge of networks, systems, and software tools to make sure the organization’s digital infrastructure works properly.
• Computer network skills – extensive knowledge of the inner workings of computer networks, as well as how to operate and repair them is essential
• Ability to analyze and work with electronic peripherals you may have never encountered before
• Excellent attention to detailed records of highly complex digital networks
• Well-developed in written and verbal communication skills working with colleagues and users daily
• To accomplish the daily goals, IT Technician should be familiar with the following variety of tools:
• SQL database management skills
• Knowledge of cloud-based applications and their security
• Recent versions of Microsoft windows suites and Office 365 applications
• Foundational cyber security skills and mechanisms are a key requirement
• Standard office & and communications equipment – knowledge of standard office equipment uses

Personal traits and attributes
• Results-oriented individual who loves to tackle tough problems and find creative solutions.
• As comfortable interacting with people as with installing a computer network, and excellent at applying your skills to unfamiliar issues.
• The ability to think logically
• A good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
• Able to work well in a team
• Ability to prioritize your workload
• Attention to detail and a high degree of cyber security awareness.

Qualifications:
• A bachelor’s degree in computer science/Information technology, proficiency in SQL, Java, XML, C/C++ or any other related data management field is required.

Job application procedure

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