Job Summary:
Responsible for End user support, Assist on Business applications, Database and Network support and champion for basic IT security.
Duties
• Manage the business’s computing assets and infrastructure including installing, upgrading, and maintaining hardware systems and networks in the workplace.
• Troubleshooting IT hardware and software problems to ensure users can work efficiently without interruption.
• This includes but is not limited to database management, networking, internet connectivity, and virtual meetings,
• Install and configure the software, including operating systems, offices, and business applications. Monitor and maintain optimal performance or those software and applications to the expected standards.
• Acknowledge IT helpdesk tickets, and respond to and resolve the IT support issues assigned to you.
• Provide support, including procedural documentation and relevant reports and the roll-out of new applications.
• In liaison with the Group ICT team, provide support on the shared infrastructure services like SDWAN, Endpoint security, Microsoft 365, etc.
• Preventative maintenance exercise for the end-user equipment.
• Assist in support of all Core Insurance business systems and other line of business applications including General Insurance business system (Sims), and Health Insurance business system (E02)-
• Manage user profiles within all core business applications and facilitate the users, roles, and right matrix review as outlined in IT policy.
• Security patches download and management for the applications, software related to the core system, and line of business applications.
• Assist in Network management and Server support management with the guidance of the IT infrastructure
QUALIFICATIONS
• Bachelor’s degree in Information Technology (BIT), Computer science or related.
• Certification in Microsoft servers, Networking, Linux, Oracle, office 365.
EXPERIENCE
• At least 2 years of experience in a similar role.
How to apply
Send you CV to: careers@gauganda.com
Deadline: 15th March 2024
More Information
- Address Kampala, Uganda, East Africa
