Customer Experience Champion job at Bodwerk International Ltd

About the Company:
BODAWERK International Ltd. is a Ugandan social innovations company that has developed an intelligent energy storage system for productive use.
We assemble Lithium-ion batteries and are committed to advancing environmentally friendly transportation and lowering carbon emissions through our battery swap station technology. The goal of our company is to make electric motorbikes a practical and affordable mode of transportation for everyone.

Job Description:
We seek a customer-focused individual to join our team as a Customer Experience Champion responsible for providing exceptional customer service to our electric motorcycle customers at our battery swap stations.

Key Responsibilities:
Customer Service:
• Respond to and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive first-class support and assistance in swapping their depleted batteries with fully charged ones.
• Respond to customer inquiries and resolve any issues or concerns.
• Station Management: Ensure the station is always presentable – valid trading licenses, station cleanliness, floor arrangement, product handling
• Battery Stock Management: Receive, store, and issue batteries in the station via the Smartsheet system. You will be the single point of contact for all inventory allocated to the station.
• Reporting: Complete daily, weekly, and monthly reports, and also report on System failures, Alarm performance, repairs, security issues, etc.
• Asset Management: Safeguard company assets to avoid losses and damage and ensure risk aversion in running the station facilities.
• Maintain a professional and friendly demeanor at all times.

The Ideal Candidate:
• Has a minimum of a diploma or equivalent from a recognized institution.
• Possess customer service skills and values the representation of the voice of the customer.
• Experience in the use of technology – smartphone and web-based applications.
• Demonstrates sound judgment, and excellent analytical, interpersonal, communication, presentation, and reporting skill
• Is honest, trustworthy, and possesses a high degree of personal integrity and professionalism.
• Ability to work flexible hours, including weekends, evenings, and public holidays
• Ability to stand for extended periods of time while serving customers
• Ability to lift at least 25 kilograms
• Ability to work in a fast-paced environment
• Fluent in English, Luganda, and/or other local languages

Benefits:
• Competitive salary
• Opportunities for growth and advancement within the company
• A dynamic and supportive work environment
• Training and development opportunities
• Paid time off
• Medical Insurance

Job application procedure
Interested and Qualified? Click here to apply

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