Consultant, Service job at Standard Bank

Standard Bank

Job Expired

Job Overview

Business Segment: Personal & Private Banking
Location: UG, undefined, Kampala, undefined

Job Description
To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience.
• Adhere to all laid down policies and procedures regarding security of Bank assets i.e. user password security, security cards, keys, own till, stamps, vouchers, and all other working tools.
• Adhere to all laid-down policies and procedures regarding the handling, locking away and security of cash.
• Adhere to cash holdings within prescribed limits. Adhere to dual control requirements for managing blank forms.
• Advise customers of price changes on the services and products provided by the bank.
• Amend limits on debit cards as requested by customers and in accordance with laid down procedures.

Qualifications
• First Degree from a reputable university
• One year of experience in a sales / customer service role
• Previous branch banking experience will be an added advantage.

Additional Information
Behavioral Competencies:
• Adopting Practical Approaches
• Articulating Information
• Embracing Change
• Establishing Rapport
• Examining Information

Technical Competencies:
• Cash Handling
• Client Servicing
• Cross and Up-Selling
• Customer Understanding ( Consumer Banking)
• Heart of Customer Experience

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