Position function
• Provide proactive business banking sales and relationship management that will nurture and grow a portfolio of SME customers by identifying and offering value adding and specialised bank financial product solutions.
Key responsibilities
1. Analyze the geographical and environmental factors affecting the Branch to be able to understand its commercial potential and competition
2. Periodically analyze the customer base of the branch and portfolio
3. Monitor and action daily referrals/leads within set time lines
4. Ensure weekly sales plans are in place
5. Manage the loan portfolio by active participation in watch list meetings, monitor/manage pre-Non Performing Loans (NPLs) and fully recover bank funds
6. Support in the timely and efficient preparation of business documentation to facilitate faster turn-around-time and closure of customer requests; such may include but not limited to-preparing bid bonds, performance guarantees and invoice discounting.
7. Optimize cross-selling opportunities and provide comprehensive financial advice to clients on all services they seek to revel in with the Bank and facilitate them to access such solutions.
8. Support in the preparation of the arrears and excesses reports to be used by the RAC committee in assessing the performance of the portfolio at risk.
9. Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
10. Identify, grow and sustain customer relationships that can provide superior returns and contribute towards the growth of the Bank as per set targets.
11. Receive and verify customer documents for account opening, loans, account amendments and any other customer instruction as per the Bank’s set guidelines
12. Prepare and maintain well documented reports on accounts opened, KYC, call visits to clients to be used in relevant management decisions.
13. Collect, process and follow up on customer complaints and provide feedback to customers.
14. Assist to enhance staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes and coaching team members.
15. Carry out any other duties that may be assigned to you from time to time.
Skills, knowledge and experience
1. A university degree in Finance, Marketing, Banking or any related field from a recognised university;
2. 3 years’ experience in banking/sales
Required Competencies
• Planning, coordination and follow up skills
• Good business acumen and financial skills
• Customer centricity
• Attention to details
• Solid operational acumen
• Good verbal and written communication skills
• Team player with strong interpersonal skills and the ability to build internal and external networks
• Ability to work under pressure, and exercise excellent judgment
Job application procedure
Interested and qualified? Click here to apply
More Information
- Address Kampala, Uganda, East Africa
