To handle all telephonic, email and fax queries relating to merchant statements (e.g., paid or unpaid invoices / debtor age analysis), merchant remittances and general merchant enquiries (e.g., updates merchant banking details, etc.) for payments received.
To check, verify and capture payment instructions received from the different business operations teams (e.g. TMU, Loans Admin, Agency) into the Payments systems.
Liaise with relevant stakeholders to gather missing information and / supporting documentation to ensure the completeness and accuracy of payments instruction.
Conduct a root cause analysis for simple queries and failed payments, working closely with relevant stakeholders to amend and resolve the payment accordingly.
Develop an understanding of market trends and developments to provide input into the optimization and sustainability of processes, procedures and systems.
Qualifications
University degree: Business management, BCOM, Information technology
1-2 years’ previous experience in a data capturing / processing environment
Additional Information
Behavioral Competencies:
• Checking Details
• Examining Information
• Following Procedures
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Team Working
• Upholding Standards
Technical Competencies:
• Active Listening
• Query Resolution
• Risk Identification
• Risk Reporting
• Verbal Communication
Job application procedure
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More Information
- Address Kampala, Uganda, East Africa
