Head Transactional Banking job at NCBA Bank

Head Transactional Banking job at NCBA Bank

JOB DETAILS:
Job Purpose Statement
• Provide leadership and management in delivering the bank’s strategic plan through growth of the transactional banking business.
• Position the bank amongst the market leaders in transactional banking through innovation, business development and solution customization.
• Understand the customer requirements, structure solutions, implement and monitor the customer experience.
• Formulate and implement structures, policies and processes to support the transactional banking product proposition and ensure compliance with regulatory and control requirements.

Key Accountabilities (Duties and Responsibilities)
Financial ( 50%)
• Responsible for the Growth of the transactional banking Business portfolio to ensure set targets of portfolio growth, income and customer relationship management are achieved.
• Drive growth that will deliver on the business targets agreed upon and ensure the strategic cycle forecast is achieved.
• Drive growth of the cash management and trade business volumes through product sales and marketing.
• Develop new products or re-engineer existing ones to meet the customer needs and align with the market expectations.
• Develop strategies and incentives to drive product utilization promote uptake of transactional banking solutions.
• Originate new transactional banking clients and cross sell to the existing customer base.
• Support relationship teams across the various business units to market customized products and grow volumes and business income.
• Monitor the department progress against performance targets on an ongoing basis.
• Grow the bank’s strategic business partnerships and correspondents to enhance the banks distribution network and service channels.
• Gather market intelligence on transactional banking products and pricing models to ensure the bank remains competitive.

Internal business processes & Controls ( 20%)
• Regularly identify, measure, monitor and control the overall levels of risks in the Transactional business
• Responsible for the units RCSA development, regular reviews and updates to ensure risk management adaptation to the changing business environment
• Responsible for the Performance management of all Transactional Banking staff ensuring effective target setting, monitoring and correct performance measures are done.
• Facilitate product development and implementation and track progress against project plan deliverables, milestones and timelines.
• Effectively implement processes (service level agreements) and controls for the various products and ensure the operational, compliance, credit, financial, fraud and franchise risks are considered and adequately mitigated.
• Monitor drawn SLA’s and ensure timely and efficient delivery of services and availability of channels to clients.
• Provide training, guidance and advice to relationship, operations, credit risk and branch teams on the structure and workings of various products and transactions.
• Monitor key risk indicators and review various metrics on a monthly basis to minimise potential losses.
• Ensure the bank remains reasonably unexposed to any undue risks by active collection and analysis of market information and highlighting key observations.
• Ensure cost containment through periodical review of customer pricing to eliminate revenue leakage, negotiating with correspondent banking partners, service providers and channel partners for discounts and continuous review product process to remove inefficiencies that have cost implications.
• Ensure adequate capacity planning for optimization of human resources

Customer (20%)
• Drive a team culture that focuses on customer service and service delivery.
• Drive a key client retention strategy and focus on building strategic relationships with key decision-makers.
• Drive client engagement efforts across relevant business units (when applicable) by ensuring that individuals are clear on their contribution and expected outcomes.
• Drive team knowledge on clients with respect to their strategy, business, financial performance, industry outlook/trends.
• Ensure all prescribed service standards are met and exceeded

Learning and Growth ( 10%)
• Develop a strong team by attracting good talent and facilitating their career development in the bank
• Develop and agree on an annual basis, individual and team performance objectives, standards and targets conjunction with Executive Director Corporate and ensure that processes are in place to monitor performance against budget.
• Provide ongoing coaching and feedback to direct reports.
• Identify development and training needs and develop plans to meet set objectives in the identified areas.
• Provide technical and product training to staff in the Bank as well as conduct forums and workshops to support business units across the group.
• Drive the bank’s culture and values within the team.

Ideal Job Specifications
Academic:
• Bachelor’s Degree in business related studies.
• Possession of MBA/ MSc. in a relevant field will be an added advantage
Professional:
• Professional banking or project management qualifications will be an added advantage

Desired work experience:
• Minimum of 8 years’ experience in banking, 3 of which should be in a management position in transactional banking and/or products management
• Exposure to operations management, general banking operations, credit risk analysis, relationship management and service delivery.
• Products knowledge and experience with ability to package simple and complex products
• Ability to interact, influence and negotiate at senior levels with customers, partners, fellow bankers and regulators.
• Customer focused and results oriented.
• Excellent communication skills incorporating verbal, written and presentation skills

Job application procedure

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