Manager Central Reconciliation & Support job at KCB Bank

Job Purpose
To provide supervisory oversight to the central reconciliation unit and ensure that transactions passed over the various bank’s suspense accounts are reconciled correctly and timeously, in line with control standards of the bank. The role seeks to align reconciliation operations to the overall bank’s business strategy in line with existing and new products, services and technologies.

Key Responsibilities
• Supervise and coordinate all centralized bank reconciliation activities to ensure non-outstanding items on bank suspense accounts and provide accurate and timely status reports for decision making.
• Lead the investigation, follow up and clearance of all outstanding items in suspense accounts in collaboration with both internal & external stakeholders.
• Monitor the bank’s suspense accounts to identify, document & justify instances of irrecoverable amounts and make appropriate recommendations in line with policy standards of the bank.
• Develop and implement initiatives, processes and procedures that improve service and customer satisfaction ratings in the reconciliation space.
• Provide critical input for service level agreements and monitor & control reconciliation processes to achieve service targets while contributing to customer value proposition of the bank.
• Provide critical input in product set up and changes with regard to accounts interface and definition of reports required to aid efficient reconciliation of bank products.
• Identify, define and monitor strategic, tactical and operational performance metrics geared towards building an effective reconciliations function.
• Manage stakeholders and maintain key internal & external relationships to facilitate the strategic and operational success of the reconciliation function.
• Identify, assess and report on risks facing both systems and business processes & coordinate with concerned stakeholders to implement mitigation strategies that minimize exposure.
• Provide critical input in recruitments for the unit and facilitate a performance culture through various engagements, mentorship and support to the team.
• Review and ensure timely submission of accurate end of month reports and returns to Finance department.

Academic & professional requirements
• The applicant must hold a bachelor’s degree in finance or business from a recognized university.
• Possession of a professional qualification such as CPA, ACCA or a master’s degree will be an added advantage
• Five years of experience managing reconciliations in a complex operation ideally within the financial services sector
• Knowledge of banking transaction processes relevant to products & services offered to customers
• Working knowledge of capacity management principles and processes
• An extensive knowledge and understanding of controls and risk management
• Excellent customer service skills
• Practical knowledge of how to input, access and analyze huge sums of data.

Job application procedure

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