Systems Support Analyst job at ASIGMA
As a Systems Support Analyst at ASIGMA, you will play a pivotal role in ensuring a seamless experience for our clients. You will be responsible for supporting the entire client acquisition, onboarding, and training process for our software systems. This role requires a combination of technical expertise, strong communication skills, and a customer-centric approach to help clients get the most out of our solutions.
Responsibilities
• Client Onboarding: Facilitate the onboarding process for new clients, ensuring they have a smooth transition into our software systems. This includes configuring user accounts, setting up data, and assisting with system integration as needed.
• Training and Education: Develop and deliver training materials and sessions for clients, helping them understand and use our software effectively. Customize training plans to meet individual client needs.
• Technical Support: Provide ongoing technical support to clients, including troubleshooting issues, resolving software-related problems, and ensuring their questions are answered promptly and accurately.
• Client Relationship Management: Establish and maintain positive relationships with clients, serving as a point of contact for any questions or concerns they may have. Act as an advocate for clients within the company.
• Documentation: Create and maintain comprehensive documentation, including user guides, FAQs, and knowledge base articles, to assist clients in utilizing the software effectively.
• Collaboration: Work closely with the development team to identify and communicate client needs and contribute to product improvements based on client feedback.
• Data Analysis: Analyze client data and usage patterns to identify areas of improvement and recommend enhancements to optimize the user experience.
Requirements
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in client onboarding, training, and technical support for software systems.
• Excellent communication and interpersonal skills with the ability to convey technical concepts to non-technical users.
• Strong problem-solving skills and the ability to think critically.
• Knowledge of software development processes and an understanding of programming languages and database systems.
• Customer-focused with a dedication to providing outstanding client support.
• Highly organized, with the ability to manage multiple clients and tasks simultaneously.
• Self-motivated and able to work independently as well as part of a team.
More Information
- Address Kampala, Uganda, East Africa
