IT Operations Associate job at World Food Programme

IT Operations Associate job at World Food Programme

JOB PURPOSE
The role will be responsible for the daily coordination of the technical implementation and operations of the Digital Assistance Services (DAS) in accordance with the technical guidelines and involvement of all relevant stakeholders across the Arua Area Office and the Country Office Technical team.

KEY ACCOUNTABILITIES
• Map existing data infrastructures, data sources, data flows, and prepare raw data from multiple sources for analysis and presentation on the Business Intelligence dashboard.
• Extract, transform and load data between systems, execute data quality improvement routines on data before it is ingested into WFP transfer systems.
• Provide support to WFP partners with WFP systems like SCOPE, work with WFP regional and HQ support teams to escalate operational issues and bugs, suggest improvements to systems by logging change requests.
• Coordinate technical implementation and operations of Digital Assistance Services (DAS) in the area office, ensuring involvement of all relevant stakeholders as required.
• Engage with CO colleagues to support in identifying requirements, operational design, budgeting, planning and deployment of technology solutions and systems to support DAS in the AO, particularly with respect to cash-based transfers.
• Capture, document, and analyze (i.e., through diagrams, flowcharts, data models, user experience designs, storyboards) AO business requirements for DAS. Identifying workable existing solutions or escalate to CO and follow up for potential resolution.
• Test and analyze digital solutions and document how they meet business requirements for quality and accuracy.
• Supporting IT assessments to assist informed DAS-related operational decision making.
• Identify learning needs and support capacity building initiatives for DAS on new functionalities aimed at building solid digital assistance expertise amongst colleagues and partners for the use of WFP’s DAS.
• Provide technical documentation for systems, processes, and data visualizations.
• Perform other duties as requested by the supervisor.

STANDARD MINIMUM QUALIFICATIONS
Education:
• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems or related fields

Experience:
• At least 3 years’ experience in data analysis, data product/solution development, technology-focused teams.
• Experience with data visualization tools such as Tableau, PowerBI, or HTML5.
• Experience working with teams and team processes
• Language: Fluency (level C) in the English language.

OTHER SPECIFIC JOB REQUIREMENTS
Knowledge and Skills:
• Knowledge of data visualization tools such as Tableau, PowerBI, or HTML5.
• Skills in software development tools like Python, C and Java desirable
• Skills in database languages like SQL desirable

FUNCTIONAL CAPABILITIES
• Capability Name Description of the behaviour expected for the proficiency level
• Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
• Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
• Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
• Service Management Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
• Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
• Procurement and Contract Management Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

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